Following on from their two prestigious tourism award wins back in December 2019, we thought we would catch up with Kevin and Faye Coles and find out a bit more about them and their medieval barn in Monk Fryston, Selby.
Faye and Kevin Coles were absolutely delighted with picking up their awards – and they insist both were largely down to the great customer service they pride themselves upon.
Even though a couple of months have passed since, the pair are still feeling euphoric. Faye told us: “The standard of entries and competition were extremely high in The White Rose Awards so we are still feeling really thrilled.
“The ROSE Awards stands for Recognition Of Service Excellence – and great customer service is central to everything we do in The Barn. Only 100 hospitality venues are awarded this accolade per year via secret nomination by a Visit England Assessor.”
Kevin and Faye are particularly proud to have won Best Guest House in Yorkshire as the other competitors were all rated five-star gold and they were the only four-star gold guest house on the shortlist!
To make their customers’ visits extra special the Coles try to cater for every customer’s individual needs and give them a great ‘Yorkshire’ welcome.
A ‘Yorkshire’ welcome
The bedrooms in the B&B are luxuriously decked out with giant top-of-the-range beds, homemade chocolates and biscuits to snack on, copious amounts of high-quality toiletries, soft bath robes and complimentary slippers. Guests also enjoy the benefits of room safes, air conditioning, windows fitted with acoustic glass, rainforest showers and a well-stocked drinks tray.
Special diets are also catered for on request such as vegan, vegetarian, gluten free and milk free.
Customers staying at the B&B for a special occasion can expect special touches in the room such as flowers and chocolates. The husband and wife team also offer a taxi service to local venues free of charge!
In the little time the Coles have off from work, they enjoy spending time with friends and family, exploring the Yorkshire Dales, and sampling the wonderful food and ambience of Bettys Café in York or Harrogate. Talking about Bettys, Faye said: “Perhaps this is where we learnt that very high standards are integral to a successful business!”
A medieval history
Monk Fryston has a long and interesting history and is mentioned in the Domesday Book as belonging to the Archbishop of York due to its many farmsteads and fertile farming land.
The medieval Barn dates from the year 1350, and was part of one such farmstead. During its renovation, a medieval pot was discovered beneath the original part of the barn. Historically, such pots were filled with human blood or clothing in order to lure witches into them. They were then plugged with herbs and buried under the threshold of new buildings to bring good luck to the owners – with the witches trapped and buried beneath!
From everyone at Tadcaster Echo, congratulations to you both on your much-deserved awards. To find out more visit www.monkfrystonbarn.co.uk